Cancellation and Refund Policy

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Below, you will find our Deposit, Cancellation, Non-Refundable and Child Policies

our policies

Cancellation Policy

What is Clarence House Nairobi cancellation policy?

  • Deposit Policy:
    We will need a credit card number to reserve your room.
  • Cancellation Policy:
    Reservations may be cancelled up to 24hrs prior to arrival date to avoid the penalty fee of 1
    nights’ room charge (including taxes). For non-arrivals or cancellations done after the 24hrs
    period the Hotel will charge the equivalent of 1 nights’ room charge (including taxes).
  • Non-Refundable Policy (Where applicable)
    A full non-refundable advance deposit is required for this booking at the time of booking.
    The required deposit amount is equivalent to the total room cost including any applicable
    tax and service charge of this booking. This non-refundable deposit will be forfeited if you
    cancel or fail to arrive.

    Amendments to stay dates will be subject to a non-refundable re-booking fee equal to first
    night room charge plus applicable taxes. This charge can be used as a credit for non-rooms
    related charges at the hotel, such as restaurant or room service. The credit is not valid for
    room charges and cash paid outs. Amendments made to stay dates are subject to a rate
    adjustment at the time of making the change.

What is Clarence House Nairobi child policy?

Children staying and sharing with 1 or 2 paying adults:

  • Up to 6 years – No Charge (Maximum of 2 children per room)
  • 7 to 12 years – No Charge (Maximum of 1 child per room sharing with either 1 or 2 adults), each additional child pays 15% of the applicable single room rate
  • 13 to 17 years sharing with 1 or 2 adults – each child pays 25% of applicable single room rate

Children staying in own rooms:

  • Up to 17 years having exclusive use of room – Room charge is at 100% of applicable
    single/double room rate, depending on occupancy.

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